Redmine custom fields add site-defined information to issues, projects, users, time entries, and other records when the built-in fields do not capture how a team tracks work. An administrator chooses the Redmine object type, field format, project scope, and tracker scope that should collect the extra value.
The Administration → Custom fields screen creates the field definition, not an individual issue value. For issue fields, Redmine checks the selected trackers and project scope before showing the field on an issue form.
A list field keeps entries consistent when users should choose from a short set such as Low, Medium, and High. Confirm the field on a target form and save one record so Redmine stores the value where other users will read it.
Related: How to create a Redmine project
Related: How to create a Redmine tracker
Related: How to create a Redmine issue
https://redmine.example.net/custom_fields
Replace the hostname with the URL for your Redmine site.

Choose another format when the field should store dates, numbers, links, long text, users, versions, or files.
Multiple values allows more than one list value on the same issue. Leave it unchecked when each issue should have only one impact level.
Leave For all projects unchecked when only selected projects should receive the field.

The Customer impact field should appear on the issue form.
The saved issue should show Customer impact: High in the issue details.