cPanel account normally comes packaged with mail server and the MX record for the configured cPanel domain is set to the cPanel's host. You'll need to change the MX record in your cPanel hosting to use third-party email provider such as Gmail or your own self-hosted solution for your configured domain.

You can configure MX records for your third-party mail server from cPanel's dashboard.

Make sure nameserver option for your domain is already set to your cPanel's host

Steps to configure MX records in cPanel:

  1. Log in to your cPanel account.
  2. Scroll down to the Domains section and click on Zone Editor.
  3. Click on the + MX Record button for the domain that you want to configure.
  4. Enter the domain name for your mail server and the corresponding priority.

    Priority is an integer value where mail server with lower priority value will be preferred over the one with higher priority value if you have multiple MX records.

  5. Click on the Add an MX Record button to add the MX entry to the name server.
  6. Continue adding the MX record if you have multiple mail server.
  7. Click on the Manage manage button.
  8. Click on MX to filter the zone records to only MX entries.
  9. Click on Delete button for the pre-existing entry or the MX record that are not in use.
  10. Click Continue to confirm deletion of the MX record.
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